01 Our Promise

At Pomona Smoke N Vape (636 E Arrow Hwy, Pomona, CA 91767) we stand behind every product we sell. We want you to leave happy and get home with gear that works. At the same time, the law and basic hygiene limit what we can accept back — especially anything that touches your mouth or lungs, or that can't be re-sold safely once it's opened.

This policy applies to purchases made in-store and through our website. By placing an order, you agree to the terms below.

02 Health & Safety Notice

Please inspect your purchase and confirm compatibility before opening or using it. Our staff are happy to answer compatibility questions at the counter or by phone.

03 Age Verification (21+)

WARNING: This store's products contain nicotine. Nicotine is an addictive chemical.

04 What Can Be Returned

We accept returns on eligible unopened, unused items when all of the following are true:

• The request is made within 14 days of purchase or delivery.
• The item is in its original, sealed packaging with all tags, manuals, and accessories.
• The factory seal is intact and unbroken.
• You can provide the original receipt or order confirmation as proof of purchase.

Eligible categories generally include unopened glass and water pipes, sealed hardware (box mods, batteries, torches, e-nails), and unopened accessories. A restocking fee of up to 15% may apply to opened-but-unused hardware returned in re-sellable condition, at our discretion.

05 Non-Returnable & Final Sale Items

The following are final sale and cannot be returned, exchanged, or refunded unless they arrive defective or damaged (see Section 06):

• E-liquids, vape juice, and any opened nicotine products
• Disposable vapes, pods, cartridges, coils, and atomizers
• Mouthpieces, tips, and any item that contacts the mouth or is inhaled
• Batteries and chargers once the packaging is opened
• Rolling papers, cones, and other consumables once opened
• Clearance, closeout, and "as-is" / display items
• Gift cards

06 Defective, Damaged & Wrong Items

Damaged in transit or wrong item

Inspect your order the moment it arrives. If an item arrives broken, damaged, or isn't what you ordered, contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Defective hardware (DOA)

Electronic devices (mods, batteries, e-nails, torches, etc.) that are dead on arrival or fail due to a manufacturing defect are covered for 14 days from purchase with proof of purchase. Many devices also carry a manufacturer warranty beyond that window — we'll help you file a warranty claim directly with the brand (e.g., Puffco, Focus V, SMOK).

07 How to Start a Return

In-store purchases

Bring the item, its original packaging, and your receipt to the shop during opening hours. Our team will review it against this policy and process an exchange, store credit, or refund on the spot where eligible.

Online purchases

1. Contact us firstEmail or call us within the return window with your order number and the reason for the return. Do not ship anything back before you hear from us.
2. Get your approvalIf eligible, we'll confirm your return and give you instructions. Online orders may be returned by mail or in person at the store.
3. Send it backPack the item securely in its original packaging. You are responsible for return shipping unless the item was defective, damaged, or incorrect.
4. We inspect & resolveOnce we receive and inspect the item, we'll process your refund, exchange, or store credit and email you a confirmation.

08 Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days after we approve the return for the refund to appear, depending on your bank or card issuer.

• Original shipping charges are non-refundable unless the return is our error.
• Any applicable restocking fee is deducted from the refund.
• If a refund is late or missing, check with your bank first, then contact us.

09 Exchanges & Store Credit

We're glad to exchange an eligible unopened item for a different product, or issue store credit that never expires. Exchanges are subject to the same eligibility rules in Sections 04 and 05. If the new item costs more, you'll pay the difference; if it costs less, the balance is issued as store credit.

10 Shipping & Return Costs

Customers are responsible for return shipping on change-of-mind returns. We cover shipping both ways only when an item is defective, damaged in transit, or shipped in error. We recommend a trackable method — we can't be responsible for returns lost in transit.

11 Order Cancellations

Need to cancel an online order? Contact us as soon as possible. We can usually cancel and fully refund an order that has not yet shipped. Once an order has shipped, it falls under the standard return terms above.

Pomona Smoke N Vape reserves the right to refuse any return that does not meet the conditions of this policy, and to update this policy at any time. Nothing here affects any non-waivable rights you may have under applicable California or federal consumer-protection law. Products contain nicotine, an addictive chemical. Must be 21+ to purchase.